Terms of Service

Last updated: 23 July 2026

The service

Karo turns business-card photos sent over Telegram or WhatsApp into structured contact records you can review and export from a web dashboard. The service is provided "as is"; AI extraction is not guaranteed to be perfectly accurate, which is why every capture can be reviewed and corrected before use.

Accounts and teams

You must provide a valid email address and keep your credentials secure. Team owners may invite members up to their plan's seat limit; all members share the team's scan balance. You are responsible for activity under your account.

Plans, payments and refunds

New accounts receive a free trial allowance. Paid packs (Starter, Team, Business) are one-time purchases with a scan quota, seat count, and validity period, plus applicable taxes such as GST. Payments are processed by Dodo Payments as merchant of record. A scan is deducted only when a card is successfully captured. Unused scans expire at the end of a pack's validity and are not refundable; if something goes wrong with a purchase, contact us and we will make it right.

Acceptable use

You may only capture contact information you have a lawful basis to collect (for example, cards handed to you at an event). You must not use Karo for spam, harassment, scraping, reselling data, or any unlawful purpose, and you must comply with Telegram's and WhatsApp's own terms when using those channels. We may suspend accounts that abuse the service.

Your data

Your captures belong to you. Our use of data is described in the Privacy Policy. You can export or delete your data at any time.

Liability

To the maximum extent permitted by law, Karo is not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us in the twelve months preceding the claim.

Changes

We may update these terms as the product evolves; material changes will be announced on the website or by email. Continued use after changes take effect constitutes acceptance.

Contact

Questions: dj@karohq.com